Telephone Operator-Day/Evening Shift Job at Pinnacle Health Support Services, Harrisburg, PA

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  • Pinnacle Health Support Services
  • Harrisburg, PA

Job Description

Join our team of Life Changers!

UPMC is hiring a  Full-Time, Telephone Operator (Rotating Schedule)to support the office in  Harrisburg

This call center is busy as it receives a high volume of emergency calls daily. 

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must. 

This is a rotating schedule, and hours will be scheduled between 7:00am-11:00pm (Day/Evening)

Schedule also includes every third weekend and every third holiday. 

Manager will discuss the schedule further during the interview. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Job Tags

Full time, Work at office, Day shift,

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