Job Description

SERVICE DELIVERY MANAGER- SDM

Orange, Connecticut- Onsite

5-year contract

ABOUT ROLE :-

SERVICE DELIVERY MANAGER

Requirement

A university degree (bachelor's or higher) in technical disciplines such as Computer Science, Telecommunications, Mathematics, or a related field.

A minimum of 8 years of proven experience in team leadership, project management, and decision-making within a relevant technological environment.

1

Typically, degree-qualified, with appropriate technical certifications and at least 8 years of relevant professional experience, including supervisory responsibilities.

Service coverage from 7:00 AM to 6:00 PM. Coverage will be coordinated globally across team members.

Ability to establish, manage, and evaluate one or more complex contracts related to the administration and ongoing development of applications and information systems.

MAIN FUNCTIONS AND TASKS

1. Extensive IT Service Delivery Experience At least 8+ years of proven success in managing IT service delivery operations, including incident management, problem resolution, and continuous service improvement.
2. Vendor & Stakeholder Management Strong ability to oversee external vendors and maintain productive relationships with stakeholders, ensuring service level agreements (SLAs) are met and optimized.
3. Budget & Financial Oversight Experience in budget planning, forecasting, and cost optimization , ensuring financial efficiency and alignment with business objectives.
4. Expertise in IT Frameworks & Methodologies Deep understanding of ITIL, Agile, PMP, PMI, and ServiceNow , with practical knowledge of service management best practices, continuous integration, and workflow automation.
5. Enterprise IT Strategy & Transformation Skilled in developing and executing IT strategies , supporting long-term business goals, and integrating emerging technologies into service delivery models.
6. Team Leadership & People Management Ability to lead, mentor, and manage IT teams , fostering collaboration, setting goals, and ensuring high-performance execution under demanding conditions.
7. Strong Problem-Solving & Risk Management Proven ability to identify risks, develop mitigation strategies, and implement solutions that enhance service reliability and operational resilience.
8. Hands-on Experience with Service Management Tools Practical use of ServiceNow, Azure DevOps, Docker, Kubernetes, and CI/CD tools to automate and streamline IT service delivery processes.
9. Industry Adaptability (Energy Experience Preferred) IT service delivery expertise across diverse industries , with prior experience in the energy sector considered a plus.

Ability to Work On-Site in a High-Pressure Environment Strong presence in Orange, CT , capable of thriving in an on-site

Ayush Sharma Sr. US Technical Recruiter

321-323-1062 | Ext:149

Ayush@stellentit.com | G-talk: Ayush@stellentit.com

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