Are you passionate about pioneering cutting-edge data science and Generative AI solutions? Do you dream of playing a technical leadership role that will shape the future of customer service at the Walmart scale? If you possess exceptional GenAI, Machine Learning, and data analytics expertise, you may be interested in this opportunity.
The Senior Distinguished I, Data Scientist is a visionary leader who will drive the development and application of GenAI and data science capabilities to optimize customer service experiences at Walmart. As a subject matter expert in AI and data science, this hands-on leader will be responsible for developing and implementing strategies that leverage GenAI to optimize customer service experiences for both Walmart customers and call center agents. You will lead a team of data scientists and collaborate with cross functional teams including dedicated engineering, product and business teams.
About Team:
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
What You'll Do
What You'll Bring
PHD or master’s degree in computer science, Machine Learning, Statistics, Data Science, or a similar field.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $192,000.00-$384,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 7Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Publications or active peer reviewer in related journals or conference, Successful completion of one or more assessments in Python, Spark, Scala, or R, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture....async tools. There are no mandatory video calls, and check-ins happen through Slack or... ...available 24/7. Choose from morning, mid-day, evening, or overnight shifts based on your... ...are encouraged to apply. Is this a call center job? No, this is strictly chat and email...
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