Job Description

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

We're looking for a Scheduling Assistant to join our team!

The Scheduling Assistant position involves making outbound calls to potential clients to gather information needed to assist the sales team in closing deals. The role requires serving as the first point of contact for clients pre-sale, ensuring customer information is accurate based on their product needs and providing exceptional customer service to build a strong brand reputation. The ideal candidate should have excellent phone etiquette and be comfortable with outbound high call volume.

Responsibilities:

• Reach out to potential clients through outbound calls to gather information needed to assist Scent Consultants in closing sales
• Serve as the first point of contact for client pre-sale
• Work closely with the sales team to ensure customer information is accurate based on their product needs
• Provide exceptional customer service and build a strong brand reputation with potential clients
• Perform other duties as assigned

Requirements:

• High school diploma, GED, or relevant work experience
• Minimum of 3 years of relevant work experience
• Strong scheduling and appointment-setting experience
• Experience in a luxury brand atmosphere is highly preferred
• Calendar management
• Outbound high call volume
• Customer service experience
• CRM experience (Salesforce preferred)
• Strong data entry skills
• Proficient in Microsoft Word, Outlook, and Excel
• Outgoing and professional phone presence
• Strong organizational skills while multitasking
• Ability to work with a strong sense of urgency
• Demonstrated record of taking initiative

Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:

• Health coverage, including dental and vision insurance 
• Life insurance
• PTO
• 401K
• Employee discount on our products and services. 
• Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

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