Job Description

Title : Retail Shop Manager

Reports to: Director, Retail

Department: Gift Shop

Job Type: Full-Time

Overview: An award-winning mountain-top wellness center in scenic Boone, NC. Surrounded by nature, we offer immersive experiences through the powerful practices of meditation, mindfulness, yoga, and Ayurveda.

We are seeking a dynamic and experienced Retail Shop Manager to support and grow the day-to-day operations of our unique gift shop. This role is ideal for someone with a passion for retail, guest service, and holistic living who is ready to take on a leadership position. As Manager, you’ll help oversee a dedicated team, maintain operational excellence, and ensure our guests have an engaging and fulfilling shopping experience.

What You’ll Do Here:

• Manage all aspects of daily retail operations.
• Lead by example in delivering outstanding guest service: greeting, guiding, and engaging customers.
• Supervise and assist staff in completing sales, returns, and transactions efficiently.
• Train new associates on store policies, POS systems (Shopify), and customer service standards.
• Maintain optimal store presentation: oversee merchandising, restocking, and upkeep of displays.
• Assist in inventory management: receiving shipments, reconciling invoices, and updating systems.
• Ensure product labeling and tagging accuracy for optimal guest experience.
• Handle customer inquiries and resolve issues with professionalism and care.
• Analyze sales trends, provide feedback on inventory, and suggest new product opportunities.
• Foster a creative and collaborative environment that reflects the values of the retreat center.
• Work across both the gift shop and café portions of the business as needed.

Skills and Qualifications:

• 3+ years of experience in a retail setting, with at least 2 years in a supervisory or leadership role.
• Strong organizational and communication skills.
• High level of computer literacy; experience with Shopify is preferred.
• Proven ability to lead a team with professionalism, integrity, and positivity.
• Enthusiasm for holistic, natural, and wellness-oriented products.
• Ability to multitask and remain adaptable in both high-energy and quiet moments.
• Flexibility in scheduling, including weekends and holidays.
• Desire to grow personally and professionally within a spiritually inspired environment.

Benefits:

• Subsidized health/dental insurance after 90 days.
• Paid vacation and sick time after 90 days.
• 401k enrollment after 1 year.
• Discounts and complimentary access to our signature programs and activities.
• Opportunity to live and work in a beautiful, serene, and spiritually uplifting environment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

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