Job Description

Now Hiring Patient Care Coordinator | $25/hr. | Comprehensive Benefits Package

We are seeking a motivated Patient Care Coordinator to join our healthcare support team. In this role, you will handle end-to-end patient communication, order fulfillment, and customer service for sleep apnea testing devices. You’ll assist patients, hospitals, and sleep clinics with device shipments, troubleshoot issues, and ensure a smooth and positive experience. If you enjoy working in a fast-paced medical environment and making a difference in patients' lives, we want to hear from you!

SCHEDULE: MON. - FRI. 9AM - 5:30PM

Key Responsibilities:

• Accurately enter and process new patient information into Salesforce and internal database systems.
• Prepare, package, and ship home sleep apnea test devices directly to patients.
• Create accurate shipping labels and track deliveries to and from patients.
• Respond to emails, incoming calls, and text messages from patients, clinicians, and internal teams.
• Resolve delivery or device issues in a timely manner and escalate when needed.
• Make daily outbound calls to patients to ensure successful delivery and return of devices.
• Follow approved communication scripts for patient outreach.
• Identify patient needs, clarify information, and offer appropriate solutions or alternatives.
• Upload completed sleep studies into internal databases.
• Escalate special cases (lost device, incorrect address, etc.) to clinicians or management as needed.
• Support internal customer service and operations teams with additional tasks.

Requirements:

• College degree preferred but not required.
• Minimum of 2-3 years’ experience in customer service, patient care coordination, or healthcare support.
• Proficient with Microsoft Office (Word, Excel, Outlook) and Salesforce or other CRM platforms.
• Strong communication skills and a passion for delivering exceptional patient care.
• Organized, detail-oriented, and able to manage multiple priorities independently.
• Ability to thrive in a fast-paced healthcare environment and meet daily KPIs.
• Reliable attendance and commitment to safety procedures.

Why Join Us?

This is a unique opportunity to directly impact the lives of patients suffering from undiagnosed sleep disorders. You’ll work with a team passionate about innovation, patient care, and improving health outcomes through cutting-edge home sleep apnea testing technology.

INDJF

Job Type: Full-time

Pay: $25.00 per hour.

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• 3 Week Paid time off
• Vision insurance

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