Job Description

Job Title:   GXP/Quality Manager

Job Location:   Chicago, IL

DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at 

We have an exciting opportunity for an  GXP/Quality Manager to manage and drive performance of a team of Import specialists (agents) to ensure customer and operations requirements are met or exceeded.

Key Responsibilities:

• Implements and maintains quality and GxP procedures and systems. Implements and maintains environmental management procedures and systems.
• Verifies accuracy of records, documents, and products. Ensures customer complaints are handled effectively.
• Oversees incident management program and assigns investigation case owner. Conducts self-assessments and vendor assessments.
• Assists station management during internal and / or customer audits. Reviews and evaluates existing quality control procedures to include compliance with required audits of GXP. 
• Assists in developing local LSHC KPIs. Monitor, measures and communicates LSHC local KPIs on monthly basis.
• Continuously improves implemented local work instructions regarding equipment and test methods used.
• Writes and/or reviews test procedures, standard operating procedures, analytical reports, CAPA and analytical qualification reports.
• Participates in risk assessment exercises. Among other activities. 
• Lean Six Sigma Preferred

Skills / Requirements:

• 3+ years’ experience in the freight forwarding industry.
• Experience using Cargo wise software a plus.
• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• BA/BS preferred.
• Strong understanding of regulatory requirements related to GxP and quality assurance.
• Proficient in writing and reviewing standard operating procedures (SOPs), test procedures, and analytical reports.
• Knowledge of risk assessment methodologies and tools.
• Strong analytical skills to assess quality control procedures and compliance.
• Excellent verbal and written communication skills for effective interaction with team members, management, and external stakeholders.
• Ability to communicate complex information clearly and concisely.
• Experience in managing multiple projects simultaneously and meeting deadlines.
• Ability to monitor, measure, and communicate key performance indicators (KPIs).
• Ability to work effectively with cross-functional teams and facilitate training.
• High attention to detail to ensure compliance and accuracy in all aspects of quality management.

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to  equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be  legally authorized to work in the United States.   Visa sponsorship is not available for this role.

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