Chat Support Specialist Job at StelloFoods, Pittsburgh, PA

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  • StelloFoods
  • Pittsburgh, PA

Job Description

This is a remote position.

Join our dynamic team at Stello Foods, a leading player in the Food Production industry. As a Chat Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance through our online chat platform.

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and provide product information promptly and accurately.
  • Troubleshoot and resolve customer issues in a timely and professional manner.
  • Escalate complex problems to the appropriate department for resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Identify and report trends in customer feedback to improve overall service quality.

Requirements:

  • Excellent written communication skills with a keen eye for detail.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Previous experience in customer service or support roles is preferred.
  • Familiarity with CRM software and chat support platforms is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for growth and career development within the company.
  • A supportive and collaborative work environment.
  • Discounts on company products for employees.


Job Tags

Full time,

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